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Frequently Asked Questions

Most Populair Questions

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Safety is our number one priority. Our playground is equipped with security cameras and monitoring systems, and children cannot leave the facility without their guardian. We regularly sanitize the premises using infrared light treatments for germ control and ensure staff clean surfaces throughout the day. For security, adults without children are not permitted to enter, and children must be checked out before leaving.

Yes, we offer birthday party packages. Please take a look at our party section on our website or contact us at [email protected].

Outside food and drinks are not allowed, except for baby food and items necessary for children with specific dietary needs or allergies. Cakes are permitted for birthday parties.

Yes, all children and adults entering the play area must wear socks. This helps us maintain cleanliness and safety standards.

Tickets can be purchased online through our website or at the front desk upon arrival. We recommend purchasing tickets in advance, especially on weekends and holidays.

Yes, we have ample parking space available right outside our facility, including accessible parking spots.

You can play all day with a daily pass, and re-entry is allowed.

Our playground is designed for children aged 1 to 12 years old. We have specific areas tailored to different age groups to ensure safety and fun for everyone.

Yes, parental or guardian supervision is required at all times. We also have staff on hand to help ensure a safe and enjoyable experience. 

Yes, we have a café on-site offering a variety of snacks, drinks, and light meals.

No, we do not offer group discounts or memberships at this time.

We offer refunds on party bookings if canceled at least 48 hours in advance. Day passes can be refunded anytime before use.

Yes, we strive to provide an inclusive environment and have facilities and play areas accessible to children with special needs. Please contact us with specific requirements, and we’ll do our best to accommodate you. 

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