FAQ
1. What are the operating hours?
Our indoor playground is open daily from 9:00 AM to 9:00 PM.
2. Where are you located?
We are located at 1430 NW Mall St, Issaquah, WA.
3. What is the age range for children?
Our playground is designed for children aged 1 to 12 years old. We have specific areas tailored to different age groups to ensure safety and fun for everyone.
4. Do you offer birthday party packages?
Yes, we offer birthday party packages. Please take a look at our party section on our website or contact us at sales@nicksmagnificent.com
5. Is parental supervision required?
Yes, parental or guardian supervision is required at all times. We also have staff on hand to help ensure a safe and enjoyable experience.
6. Are socks required?
Yes, all children and adults entering the play area must wear socks. This helps us maintain cleanliness and safety standards.
7. Do you have a café or snack bar?
Yes, we have a café on-site offering a variety of snacks, drinks, and light meals.
8. Can I bring outside food?
Outside food and drinks are not allowed, except for baby food and items necessary for children with specific dietary needs or allergies. Cakes are permitted for birthday parties.
9. What safety measures are in place?
Safety is our number one priority. Our playground is equipped with security cameras and monitoring systems, and children cannot leave the facility without their guardian. We regularly sanitize the premises using infrared light treatments for germ control and ensure staff clean surfaces throughout the day. For security, adults without children are not permitted to enter, and children must be checked out before leaving.
10. Do you offer group discounts or memberships?
No, we do not offer group discounts or memberships at this time.
11. How do I purchase tickets?
Tickets can be purchased online through our website or at the front desk upon arrival. We recommend purchasing tickets in advance, especially on weekends and holidays.
12. What is your refund or cancellation policy?
We offer refunds on party bookings if canceled at least 48 hours in advance. Day passes can be refunded anytime before use.
13. Is there parking available?
Yes, we have ample parking space available right outside our facility, including accessible parking spots.
14. Do you have facilities for children with special needs?
Yes, we strive to provide an inclusive environment and have facilities and play areas accessible to children with special needs. Please contact us with specific requirements, and we’ll do our best to accommodate you.
15. How can I contact you for more information?
You can reach us at sales@nicksmagnificent.com. We’re happy to answer any additional questions you may have.
16. How long can you play with a daily pass?
You can play all day with a daily pass, and reentry is allowed.